Terms of Service

Effective date: June 9, 2026

1. Introduction and acceptance

These Terms of Service (the "Terms") form a binding agreement between ConvynHQ LLC, a Texas limited liability company ("ConvynHQ," "we," "us," or "our"), and the organization that creates an account on the ConvynHQ platform ("Customer," "you," or "your").

By creating an account, clicking "I agree," or accessing or using the Service, you represent that (a) you have read, understood, and agree to be bound by these Terms; (b) you have the legal authority to bind your organization; and (c) your organization is legally able to enter into a contract under applicable law. If you do not agree to these Terms, you may not use the Service.

These Terms incorporate by reference our Privacy Policy and, where applicable, our Data Processing Agreement and any order form, statement of work, or other written agreement between you and ConvynHQ (each, an "Order Form"). In the event of a conflict between these Terms and a signed Order Form, the Order Form controls.

2. Definitions

"Service" means the ConvynHQ software-as-a-service platform, including the web application, APIs, dashboards, integrations, and any related documentation we make available.

"Customer Data" means information you or your end users submit to, store in, or generate through the Service, including volunteer records, event details, hour logs, signups, payment transactions, custom report data, and any uploaded files.

"End User" means any individual who uses the Service through your account, including your staff, volunteers, donors, event attendees, team leaders, and any other person whose information flows through your account.

"Subscription Plan" means the pricing plan you select when subscribing to the Service (currently, Monthly or Annual).

"Documentation" means the user guides, help articles, and other instructional materials we publish in connection with the Service.

3. The Service

ConvynHQ provides a multi-tenant cloud platform that helps mission-driven organizations manage volunteers, schedule and run events, track service hours, sell event tickets and tables, accept donations through third-party payment processors, and generate reports. The features available may evolve over time. We may add, modify, or remove features; we will not make material reductions in core functionality for paid customers during a paid term without commercially reasonable notice.

3.1 Service availability

We aim to make the Service available 24/7 except for planned maintenance and circumstances outside our reasonable control. We do not provide a contractual uptime SLA at the Customer's chosen Subscription Plan level. Enterprise SLAs are available by separate written agreement.

4. Accounts and eligibility

4.1 Account creation

To use the Service, you must create an account and designate at least one Owner. The Owner is responsible for managing additional staff accounts (Admins and Coordinators) and for ensuring that account information is accurate and current.

4.2 Account security

You are responsible for safeguarding the credentials used to access your account, for any activity occurring under your credentials, and for promptly notifying us of any suspected unauthorized use. We are not liable for losses caused by unauthorized use of your account that you fail to report promptly.

4.3 Eligibility

You represent that you are at least 18 years of age (or the age of majority in your jurisdiction), that you are authorized to bind your organization, and that your use of the Service complies with all applicable laws. The Service is intended for use by lawful, mission-driven organizations including nonprofits, religious organizations, schools, government agencies, advocacy groups, healthcare providers, and corporate social-responsibility programs.

5. Subscriptions, fees, and billing

5.1 Subscription Plans

ConvynHQ currently offers the following paid plans (each, a "Subscription Plan"):

• Monthly Plan: USD $100.00 per month, with a minimum commitment of twelve (12) consecutive months of paid service following the Free Trial described in Section 5.3. Includes capacity for up to one thousand (1,000) volunteers per organization.
• Annual Plan: USD $960.00 per year, billed once per twelve-month term. Includes capacity for up to one thousand (1,000) volunteers per organization.
• Custom Plan: Customers that require capacity for more than one thousand (1,000) volunteers per organization, or that request other custom configurations (including but not limited to additional capacity, custom integrations, or enterprise support terms), may purchase a Custom Plan. Pricing, capacity limits, billing cadence, term length, and any plan-specific terms for a Custom Plan will be set forth in a separately executed order form or written agreement between ConvynHQ and the Customer, which is incorporated into and governed by these Terms. To request a Custom Plan, Customers must contact ConvynHQ at sales@convynhq.com.

Fees, plan tiers, capacity limits, and feature inclusions are subject to change on prospective notice; changes will not apply to a Customer's current paid term.

5.2 Billing and payment

You authorize ConvynHQ (and our payment processor) to charge the payment method you provide for all amounts due under your Subscription Plan, including renewals. Fees are exclusive of taxes; you are responsible for any sales, use, value-added, or similar taxes imposed by applicable law (other than taxes on our net income).

All amounts are non-refundable except as expressly stated in these Terms or required by applicable law. We do not prorate or refund the unused portion of any paid period.

5.3 Free Trial

New subscriptions include a thirty (30) day free trial period (the "Free Trial"). A valid payment method is required to start a Free Trial. No charge is made during the Free Trial. Unless you cancel before the Free Trial ends, your subscription automatically converts to a paid Subscription Plan and we charge the applicable fee.

5.4 Renewal

Annual Plans renew automatically for successive twelve-month terms at the then-current rate unless cancelled before the renewal date. Monthly Plans, after the initial 12-month commitment, continue on a month-to-month basis at the then-current rate unless cancelled.

5.5 Cancellation

You may cancel your subscription at any time from the Billing page in your dashboard, subject to the following:

• During the Free Trial, cancellation prevents any charge and the account becomes read-only at the end of the trial.
• Annual Plan: cancellation takes effect at the end of the current annual term. You retain full access until that date; the subscription does not renew.
• Monthly Plan during the initial 12-month commitment: cancellation is not available through self-service. Contact support to discuss hardship-based exceptions. After the 12-month commitment, cancellation takes effect at the end of the current monthly billing period.

After cancellation, your account becomes read-only at the end of the paid period. See Section 9 (Suspension and Termination) for the effect on Customer Data.

5.6 Past-due amounts

If a payment fails or remains unpaid, we may suspend the Service after giving you a commercially reasonable period to cure. We may charge a late fee on past-due amounts at the lesser of (i) one and one-half percent (1.5%) per month or (ii) the maximum rate permitted by law. You are responsible for our reasonable collection costs, including attorneys' fees.

5.7 Taxes

You are responsible for all taxes assessed on the fees you pay, other than taxes on our net income. If we are required to collect or pay any such tax, the amount will be added to your invoice.

6. Stripe Connect and end-user payments

The Service uses Stripe Inc. ("Stripe") for payment processing in two distinct flows:

• ConvynHQ subscription billing: ConvynHQ uses Stripe Billing to collect your subscription fees on its own account.
• Customer-organization payment collection: When Customer enables ticket sales, table sales, or donation collection through the Service, Customer connects its own Stripe account using Stripe Connect. End users' payments flow into Customer's Stripe account, not into ConvynHQ's account. ConvynHQ acts as the platform and may collect a platform fee on each transaction.

Customer's use of Stripe is also subject to the Stripe Services Agreement and the Stripe Connected Account Agreement. Customer is responsible for compliance with those agreements, with the payment card industry data security standard (PCI-DSS) requirements that apply to Customer, and with all tax and reporting obligations on funds Customer collects (including issuance of 1099 forms and similar tax reporting where required).

ConvynHQ does not store, transmit, or process payment card data; all payment information is collected and handled by Stripe directly. ConvynHQ is not a party to any transaction between Customer and Customer's end users and is not responsible for the quality, legality, or delivery of any product, ticket, table, service, or donation acknowledgement Customer offers.

7. Customer Data and privacy

7.1 Ownership of Customer Data

As between the parties, Customer owns all Customer Data. Customer grants ConvynHQ a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, process, and back up Customer Data solely as necessary to provide and improve the Service, comply with law, enforce these Terms, and prevent abuse.

7.2 Customer responsibilities

Customer is responsible for: (a) the accuracy and legality of Customer Data; (b) obtaining all necessary consents, permissions, and disclosures from End Users to enable Customer's use of the Service consistent with applicable privacy and data-protection laws; (c) providing End Users with Customer's own privacy notice; and (d) responding to End User requests to access, correct, or delete their data.

7.3 ConvynHQ as data processor

To the extent ConvynHQ processes personal information on Customer's behalf in connection with the Service, ConvynHQ does so as a processor (or service provider, as defined under applicable U.S. state privacy laws) acting on Customer's documented instructions. Where required, Customer and ConvynHQ will enter into a Data Processing Agreement. The current Data Processing Agreement is available on request at privacy@convynhq.com.

7.4 Aggregated, de-identified data

Notwithstanding the foregoing, ConvynHQ may compile aggregated, de-identified statistics and metrics about Service usage (in a form that cannot reasonably be used to identify Customer or any End User) and use such data to operate, improve, secure, market, and support the Service.

8. Acceptable Use Policy

Customer agrees not to, and not to permit any End User or any third party to:

• Use the Service for any unlawful purpose or in violation of any applicable law, regulation, or order.
• Transmit through the Service any content that is infringing, obscene, harassing, fraudulent, defamatory, threatening, hateful, or otherwise objectionable.
• Send unsolicited bulk email, SMS, or other commercial communications through the Service or otherwise misuse our email delivery infrastructure.
• Interfere with or disrupt the Service, the servers or networks connected to the Service, or any other user's enjoyment of the Service.
• Attempt to gain unauthorized access to any portion of the Service, to any other user's account, or to any related systems or networks.
• Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying algorithms of the Service, except to the limited extent expressly permitted by applicable law.
• Use the Service to develop or train any artificial intelligence or machine-learning model that competes with the Service.
• Scrape, crawl, or otherwise extract data from the Service through automated means, except via ConvynHQ-provided APIs in accordance with their documented rate limits and terms.
• Circumvent or attempt to circumvent any usage cap, quota, or limit imposed by the Service (including the per-organization volunteer cap).
• Misrepresent your identity or affiliation, impersonate ConvynHQ or any other person, or send communications that falsely indicate ConvynHQ as their origin.
• Use the Service to collect, store, or process protected health information subject to HIPAA, unless ConvynHQ has executed a Business Associate Agreement with Customer authorizing such use.
• Use the Advocacy module, including phone banking and any outbound calling features, in violation of any law governing telephone or electronic communications, including but not limited to the Telephone Consumer Protection Act (TCPA), the Do-Not-Call Implementation Act, the Telemarketing Sales Rule, and any analogous federal or state law (collectively, "Calling Laws").

ConvynHQ may suspend or terminate Customer's access for violations of this Section 8.

8.1 Phone banking and outbound calling

The Advocacy and Advocacy Pro tiers include features that enable Customer's authorized staff to place outbound telephone calls to individuals on lists Customer compiles, imports, or otherwise provides (the "Phone Banking Features"). Customer is solely responsible for ensuring that its use of the Phone Banking Features complies with all applicable Calling Laws, including but not limited to:

• Maintaining all consents, opt-ins, or other authorizations required by applicable law to call any individual on the Customer's call list, including with respect to mobile and wireless numbers;
• Scrubbing call lists against the federal Do-Not-Call Registry and any applicable state do-not-call lists, except where an exemption applies (for example, certain tax-exempt charitable or political activities) and Customer is qualified to rely on that exemption;
• Respecting individual requests to be removed from Customer's call list — including by using the do-not-call status provided within the phone banking feature; and
• Observing applicable calling-hour restrictions and any other limitations imposed by Calling Laws.

ConvynHQ provides the Phone Banking Features as a tool only. ConvynHQ does not compile, validate, or scrub call lists on Customer's behalf and is not a co-caller, sponsor, or seller for purposes of Calling Laws. Customer agrees to indemnify ConvynHQ for claims arising from Customer's misuse of the Phone Banking Features as provided in Section 12.

9. Suspension and termination

9.1 Suspension by ConvynHQ

ConvynHQ may suspend Customer's access to the Service immediately, with or without notice, if (a) Customer materially breaches these Terms, including the Acceptable Use Policy; (b) Customer's payment is past due; (c) ConvynHQ reasonably believes Customer's use of the Service poses a security risk to the Service, ConvynHQ, or other users; or (d) ConvynHQ is required to do so by law or court order. ConvynHQ will give Customer prompt notice of any suspension when reasonably practical.

9.2 Termination for cause

Either party may terminate these Terms for cause if the other party materially breaches and fails to cure the breach within thirty (30) days of written notice. ConvynHQ may terminate immediately if Customer's breach involves intellectual property infringement, security violations, illegal conduct, or threatens the integrity of the Service.

9.3 Effect of termination

Upon termination, Customer's right to access the Service ends. ConvynHQ will make Customer Data available for export for ninety (90) days following the end of Customer's paid term, after which Customer Data will be permanently deleted from production systems, subject to backup retention windows. Customer may request expedited deletion of Customer Data by contacting privacy@convynhq.com.

All accrued payment obligations and the following sections survive termination: 5.6, 5.7, 6 (with respect to completed transactions), 7.1, 7.4, 8, 9.3, 10, 11, 12, 13, 14, 15, 16, 17, and 18.

10. Intellectual property

As between the parties, ConvynHQ exclusively owns and retains all right, title, and interest in and to the Service, the Documentation, and all related intellectual property rights, including all improvements, modifications, derivative works, and enhancements, regardless of who develops them. Subject to these Terms, ConvynHQ grants Customer a limited, revocable, non-exclusive, non-transferable, non-sublicensable right during the subscription term to access and use the Service for Customer's internal business purposes.

Customer may not use ConvynHQ's name, logo, or trademarks without our prior written consent, except in factual statements that Customer uses the Service.

If Customer provides ConvynHQ with feedback, suggestions, or ideas about the Service, ConvynHQ may use them without restriction or compensation to Customer.

11. Confidentiality

Each party may receive non-public information from the other party that should reasonably be understood to be confidential. The receiving party will: (a) use such confidential information solely to perform under these Terms; (b) protect such information using at least the same care it uses for its own confidential information of like kind, and in no event less than reasonable care; and (c) not disclose such information to any third party except to its employees, contractors, and advisors who have a need to know and who are bound by confidentiality obligations no less protective than these. The foregoing obligations do not apply to information that is or becomes public other than through breach, is independently developed, is rightfully received from a third party without restriction, or is required to be disclosed by law or court order (with prompt notice where permitted).

12. Warranties and disclaimers

ConvynHQ warrants that it will provide the Service in a professional and workmanlike manner and in material conformance with the Documentation.

Except as expressly provided in these Terms, the Service is provided "as is" and "as available." ConvynHQ and its licensors disclaim all warranties, express, implied, or statutory, including the warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, error-free, or secure; that defects will be corrected; or that the Service will meet Customer's requirements.

13. Limitation of liability

To the fullest extent permitted by law:

• Neither party is liable for any indirect, incidental, special, consequential, cover, or punitive damages, or for lost profits, lost revenue, lost business, lost data, or interruption of service, arising out of or related to these Terms or the Service, even if advised of the possibility of such damages.
• Each party's total cumulative liability arising out of or related to these Terms will not exceed the greater of (i) the amounts paid by Customer to ConvynHQ under these Terms during the twelve (12) months immediately preceding the first event giving rise to liability, or (ii) one thousand U.S. dollars ($1,000).

The limitations above do not apply to: (x) a party's indemnification obligations under Section 14; (y) Customer's payment obligations; or (z) liability that cannot be limited by law (including gross negligence, willful misconduct, or fraud).

14. Indemnification

14.1 ConvynHQ indemnity

ConvynHQ will defend Customer against any third-party claim alleging that the Service, as provided by ConvynHQ and used in accordance with these Terms, infringes that third party's U.S. patent, copyright, or trade-secret rights, and will indemnify Customer against damages finally awarded by a court of competent jurisdiction (or amounts agreed in settlement) for such claim. ConvynHQ has no obligation for any claim arising from (a) modifications to the Service not made by ConvynHQ; (b) combination of the Service with materials not provided by ConvynHQ; or (c) use of the Service in violation of these Terms.

If the Service becomes, or in ConvynHQ's opinion is likely to become, subject to such a claim, ConvynHQ may at its option (i) procure for Customer the right to continue using the Service, (ii) modify the Service to make it non-infringing, or (iii) terminate the affected portion of the Service and refund any prepaid, unused fees.

14.2 Customer indemnity

Customer will defend, indemnify, and hold harmless ConvynHQ and its affiliates, officers, directors, employees, and agents against any third-party claim arising out of or relating to (a) Customer Data, including any claim that Customer Data infringes the rights of any third party or violates any law; (b) Customer's use of the Service in violation of these Terms or applicable law; (c) any transaction between Customer and any End User, including any product, ticket, table, event, or donation Customer offers through the Service; or (d) Customer's failure to provide End Users with required privacy notices or to obtain required consents.

15. Governing law and dispute resolution

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws principles. The parties agree that the United Nations Convention on Contracts for the International Sale of Goods does not apply.

Any dispute arising out of or relating to these Terms will be resolved exclusively in the state or federal courts located in Harris County, Texas. Each party consents to the personal jurisdiction of such courts and waives any objection based on inconvenient forum.

16. Modifications to the Terms

ConvynHQ may modify these Terms from time to time. We will provide notice of material changes by posting an updated version on the website, sending an email to the Owner's contact address, or displaying a banner in the dashboard. Material changes become effective at least thirty (30) days after notice, except (a) for changes required by law (effective on the date required); (b) for changes that benefit Customer or that add features (effective immediately); or (c) for changes Customer accepts by continued use of the Service after notice. Customer's continued use of the Service after the effective date of any modification constitutes Customer's acceptance of the modified Terms. If Customer does not agree to a material modification, Customer's exclusive remedy is to cancel the subscription, in which case ConvynHQ will refund any prepaid, unused fees for the remainder of the current paid term.

17. Miscellaneous

17.1 Entire agreement

These Terms (together with the Privacy Policy, any DPA, and any Order Form) are the entire agreement between Customer and ConvynHQ regarding the Service and supersede all prior or contemporaneous agreements, communications, and representations.

17.2 Severability

If any provision of these Terms is held to be unenforceable, the remaining provisions remain in full force, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent.

17.3 Waiver

No failure or delay by either party in exercising any right under these Terms operates as a waiver of that right.

17.4 Assignment

Customer may not assign these Terms without ConvynHQ's prior written consent. ConvynHQ may assign these Terms without Customer's consent in connection with a merger, acquisition, corporate reorganization, or sale of substantially all of ConvynHQ's assets. Any attempted assignment in violation of this Section is void.

17.5 Force majeure

Neither party is liable for failure or delay in performance due to causes beyond its reasonable control, including acts of God, war, terrorism, civil unrest, government action, fire, flood, earthquake, pandemic, internet or telecommunications failure, or third-party labor disputes (each, a "Force Majeure Event"). The affected party will use commercially reasonable efforts to mitigate and resume performance.

17.6 Independent contractors

The parties are independent contractors. These Terms do not create any partnership, joint venture, agency, or employment relationship.

17.7 No third-party beneficiaries

These Terms do not confer any rights or remedies on any person other than the parties.

17.8 Notices

Notices to ConvynHQ must be sent to legal@convynhq.com (or, for legal process, to ConvynHQ's registered agent at the address on file with the Texas Secretary of State). Notices to Customer may be sent to the Owner's email address on file or posted within the dashboard.

17.9 Export and sanctions

Customer represents that it is not located in, and is not a national or resident of, any country or region subject to comprehensive U.S. sanctions, and that it is not identified on any U.S. government denied-party list. Customer will not use or permit use of the Service in violation of U.S. export-control or sanctions laws.

17.10 U.S. government end users

The Service is a "commercial item" as defined at 48 C.F.R. § 2.101. U.S. government end users acquire the Service with only the rights set forth in these Terms.

18. Contact

Questions about these Terms can be sent to legal@convynhq.com. For privacy inquiries, contact privacy@convynhq.com. For security disclosures, contact security@convynhq.com.

ConvynHQ LLC
3120 Southwest Fwy Ste 101
Houston, Texas 77098